Terms and Conditions
CrawlSpaceRepair.com, LLC is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below.
Personal Information
Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.
There are two ways you can provide us with and consent to our collection of certain personal information:
E-mail Request - Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.
Enrollment - You may choose to enroll for one of our products or services where we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply.
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Statistical Information About Your Visit
Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.
Your Ability to Opt-Out of Further Notifications
Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us at supplies@crawlspacerepair.com.
Shipping Damage and Shipping Errors
All shipping damage and shipping errors MUST be reported to CrawlSpaceRepair.com® by email (supplies@crawlspacerepair.com) within 5 business days of delivery. Failure to notify us within 5 business days of delivery will limit remedies to the UPS liability policies. The customer MUST keep ALL original packaging for the report to be processed. Any claims made to CrawlSpaceRepair.com® outside of the 5 business day window will be denied. All claims within the 5 business day window without orginal packaging will be denied. It is our committment to offer the best products and customer service in the USA. Please help us by working within these guidelines.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright 2007-Present, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards
We accept the following credit cards: Visa, MasterCard, Amex and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed at the time of your order.
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Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CrawlSpaceRepair.com® reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CrawlSpaceRepair.com® signs them or not. We reserve the right to make changes to this site and these Conditions at any time. All sales and transactions will be governed by the laws of the state of South Carolina, with the jurisdiction being the state of South Carolina and the venue will be Greenwood County, South Carolina.
In the event that there is a dispute or the customer refuses to pay or cancels their payment(i.e. chargeback on the credit card used to purchase) for products received without the written authorization/agreement from CrawlSpaceRepair.com® LLC the customer agrees to be responsible for all costs of collection on unpaid balances including, but not limited to, 1.5% interest (18% annually) starting from purchase date, collection fees (up to 50% of the purchase amount), court costs and reasonable attorney fees. If any of these conditions are deemed not legal, the remainder of these conditions will continue as enforceable.
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Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM EST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to our site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
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Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns
Before you return or attempt to return any merchandise you MUST contact our office to start the process- 864.223.7800. Returns sent to us without an RMA(Return Merchandise Authorization) number will be refused.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. All returns for the reason other than a mistake on our part is subject to BOTH return shipping and a 30% restocking fee.
We HIGHLY recommend that your return shipment have insurance on it and that you take photos of the products condition before shipping. This will eliminate any delays in the insurance reimbursement process if the products are damaged in shipping.
If the item arrives damaged, in unsellable or in non-new condition we can not give you a refund. Please communicate with us directly and we will do everything we can to help you through this process.
Past 30 days requires a written request before a decision can be made for a return.
We reserve the right to update this policy when necessary.
Although we try very hard to process refunds as soon as possible, at times there may be a delay depending on many circumstances. Refunds can not be issued until original funds become available to be refunded. In the case of a check it may take up to 10-12 days to issue a refund due to the time it takes for the original check to clear. With Credit Cards we reserve the right to credit the card or issue a refund by check. If a refund is issued by check it could take up to 30 days to receive, but most likely about two weeks.
Products requiring electricity or batteries-
Any product that takes electricity or batteries to operate and not eligible for return unless the packaging is unopened. Photos will be required for an RMA and they will be compared upon receiving the item. If the product return was opened it will be refused.
IF you are purchasing the Moisture Medic® with the 8820 thermostat with Humidity Sensor or 8620 thermostat it CANNOT be returned once the SECURITY STICKER is broken. Because this is an electrical item, only new UNOPENED items will be eligible for return.
30 Day Money back Guarantee on Moisture Medic® Dehumidifiers
- Customer is responsible for return shipping costs
- ALL original packaging and original box must be used to return the Dehumidifier, if any items are missing the return will be refused until all items are returned
- Return Shipment MUST be insured for damage, units arriving damaged will be refused and you will file a damage claim with your shipper
- Everything that was sent with the unit, manual, duct collars etc must be returned without damage, if any items are missing the return will be refused until all items are returned
- We reserve the right to cancel this offer at anytime and can individually be refused if we suspect fraud
- Once Guarantee per household/family
- **Warranty Card must not be filled out within the first 30 days. Warranty card is required to be returned with the unit and be new and without writing for the money back offer to be valid.
- We may update the terms to this offer from time to time to make sure we are offering the best options to our customers
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Shipping Policy
Shipping Time -- Most orders received before 2:00 PM EST will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM EST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CrawlSpaceRepair.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
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Taxes
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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