Shipping Policy

Shipping is included on orders over $200 for all states except Hawaii and Alaska. Hawaii and Alaska residents will receive 10% off their order to help with shipping costs.

Due to policy changes our products are no longer available to the DIY market in Canada. We apologize for the inconvenience.

Shipping Time — Most orders received before 12:00 PM EST will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM EST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CrawlSpaceRepair.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Handling Fees

All orders with vapor barrier will have a $9.28 Handling Fee for each roll of vapor barrier.

All orders with IDS® Drain System and/or Dimple Mat will have a $23.00 Handling Fee for each roll purchased.

ID Policy

To protect the interest of our customers from fraudulent credit/debit card purchases and protect our inventory, we have implemented a policy that requires your permission and certification to ship your order to an address different than the billing address on your order. This step is simple and can be completed in minutes. To protect the card holder we are asking you to verify your identity by submitting a form of ID with the billing address and your name attached.

Forms of Acceptable ID Include:

Photo copy of State or Federal ID
Photo copy of a Utility Bill with your name and delivery address showing together
Photo copy of State Document with your name and delivery address showing together

Please email one of the above forms of verification to [email protected].

Once you verify your identity we will proceed with shipping your order.

Shipping Damages and Errors

All shipping damage and shipping errors MUST be reported to CrawlSpaceRepair.com® by email ([email protected]) within 5 business days of delivery. Failure to notify us within 5 business days of delivery will limit remedies to the UPS liability policies. The customer MUST keep ALL original packaging for the report to be processed. Any claims made to CrawlSpaceRepair.com® outside of the 5 business day window will be denied. All claims within the 5 business day window without original packaging will be denied. It is our commitment to offer the best products and customer service in the USA. Please help us by working within these guidelines.

Return and Refund Policy

Before you return or attempt to return any merchandise you MUST contact our office to start the return process
864-223-7800. Returns sent to us without an RMA (Return Merchandise Authorization) number will be refused.

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. All returns for the reason other than a mistake on our part is subject to BOTH return shipping and a 30% restocking fee. We HIGHLY recommend that your return shipment have insurance on it and that you take photos of the products condition before shipping. This will eliminate any delays in the insurance reimbursement process if the products are damaged in shipping. If the item arrives damaged, in unsellable or in non-new condition we can not give you a refund. Please communicate with us directly and we will do everything we can to help you through this process. Past 30 days requires a written request before a decision can be made for a return. We reserve the right to update this policy when necessary. Although we try very hard to process refunds as soon as possible, at times there may be a delay depending on many circumstances. Refunds can not be issued until original funds become available to be refunded. In the case of a check it may take up to 10-12 days to issue a refund due to the time it takes for the original check to clear. With Credit Cards we reserve the right to credit the card or issue a refund by check. If a refund is issued by check it could take up to 30 days to receive, but most likely about two weeks.

Products Requiring Electricity or Batteries:

Any product that takes electricity or batteries to operate and not eligible for return unless the packaging is unopened. Photos will be required for an RMA and they will be compared upon receiving the item. If the product return was opened it will be refused.

IF you are purchasing the Moisture Medic® with the 8820 thermostat with Humidity Sensor or 8620 thermostat it CANNOT be returned once the SECURITY STICKER is broken. Because this is an electrical item, only new UNOPENED items will be eligible for return.

30 Day Money Back Guarantee on Moisture Medic® Dehumidifiers

Customer is responsible for return shipping costs
ALL original packaging and original box must be used to return the Dehumidifier, if any items are missing the return will be refused until all items are returned
Return Shipment MUST be insured for damage, units arriving damaged will be refused and you will file a damage claim with your shipper
Everything that was sent with the unit, manual, duct collars etc must be returned without damage, if any items are missing the return will be refused until all items are returned
We reserve the right to cancel this offer at anytime and can individually be refused if we suspect fraud
Once Guarantee per household/family
**Warranty Card must not be filled out within the first 30 days. Warranty card is required to be returned with the unit and be new and without writing for the money back offer to be valid.
We may update the terms to this offer from time to time to make sure we are offering the best options to our customers