Not being an installer of dehumidifiers, I felt like the instructions for this controller were unclear, but the great thing was that when we called the installation assistance number, there was an option for "installation in progress" and we were immediately able to speak to a knowledgeable technician who answered our questions efficiently and effectively. The information resolved our issues and the unit has been working fine since then.

I ordered two dehumidifiers. Both arrived in two days, and each took about one hour to install. Basically level it, hook up drainage hose, and turn it on. I went from 80% to 50% humidity in in about 12 hours. Cannot comment on longevity yet, so I only give it three stars. My last dehumidifiers lasted eight years. Let's see how these do.

Purchased the Moisture Medic shortly after I discovered mold in my crawlspace after Hurricane Florence, and decided to do remediation and encapsulate. Since I am still working on the remediation phase and my crawlspace isn't quite sealed yet, the Moisture Medic has been running almost non-stop for several weeks now and hasn't missed a step. I can watch a steady stream of water flowing out of the drain pipe and out of my crawlspace and the area has gone from wet sand to almost bone dry. Kudos. Next I will complete the encapsulation and permanently install the dehumidifier.

Words can not express how impressed I am with this product and Crawlspacerepair.com. I felt like I was a special customer when unpacking my Moisture Medic and then I read a note from the person who packed by product with pride. I immediately realized this was a different type of company. A company that understands customer service. I installed the MM in about 30 mins because I had already prepared a level cinder block stand for the Medic. Once installed and running, I new immediately this was a quality product. It is about a loud as a house fan and the humidity in my crawl space reduced by 10% in 2 hours and was down to 50% in 24 hours. Please understand the humidity started at 80% and has been as high as 99% the weeks prior to the installation of the medic. Currently my crawl space runs between 46% and 52%. This is without a doubt the best money I have paid for a home improvement project. The professionals wanted to change me $4200 to install an inferior product. I actually had an AC professional tell me I needed to change out all my duct work because the lack of insulation was causing my condensation problem. Since I have installed my Medic, the crawl space is dry as a bone....just what the Medic ordered! Thanks for providing great customer service and a great product!!

I bought this for my basement not a crawl space. My HVAC guy recommended it he said it is what he had in his home. I had a decent Dehumidifier when I purchased my home, it struggled to keep up but it did an OK job. When it crapped the bed I bought what appeared to be a highly rated one from a big box, it NEVER kept up. Once the warmer weather came it was noticeable. When I plugged in the Moisture Medic, almost immediately water started pumping through the line. Within 24 hours my basement smelled dramatically better. It is quite and is working well so far.