Before you return or attempt to return any merchandise you MUST contact our office to start the process- 864.223.7800
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.All returns for the reason other than a mistake on our part is subject to BOTH the orginal and the return shipping costs.
We HIGHLY recommend that your return shipment have insurance on it and that you take photos of the products condition before shipping. This will eliminate any delays in the insurance reimbursement process if the products are damaged in shipping.
If the item arrives damaged, in unsellable or in non-new condition we can not give you a refund. Please communicate with us directly and we will do everything we can to help you through this process.
Past 30 days requires a written request before a decision can be made for a return.
We reserve the right to update this policy when necessary.